Whether you have an offline node mid-show or you're scoping a new venue for next October, we route it through one queue so nothing gets lost. Below: how to reach us, what tier of help to expect, and what to send.
Show-down emergencies are answered 24/7 during seasonal peak (September 15 – November 5), and within 1 hour otherwise. Your venue's escalation number is posted at your operator station and recorded in your site folder.
Have ready:
/api/status)helmos.logThen we get on a video call within 5 minutes, screen-share, and fix it.
Open to active customers only. Number is also at your operator station and in your site folder.
| Sep 15 – Nov 5 | < 5 minutes, 24/7 |
|---|---|
| Rest of year | < 1 hour, business hours |
| After-hours off-season | Next business day |
For everything that isn't actively keeping your venue from running: configuration questions, change requests, account changes, documentation gaps, training inquiries.
Most questions are answered faster in our docs than over email:
Use the form on the right. We respond within one business day for standard support — usually the same day for active customers.
Tell us what you're building. We'll come back with a kit list — the right mix of Helm, Bridge, Polaris variants, and TrueNorth — and a quote. Lead time on a standard kit is 2–3 weeks; expedited builds available in season.
A floor plan or rough sketch helps but isn't required for the initial conversation.
| Single-room escape | 1 Helm, 1 Bridge, 2–3 Polaris |
|---|---|
| Medium haunt (8 rooms) | 1 Helm, 1 Bridge, 10–14 Polaris |
| Large haunt (20+ rooms) | 1 Helm, 1 Bridge, 25–40 Polaris |
| Museum gallery (1–4 zones) | 1 Helm, 1 Bridge, 4–8 Polaris |
| Dark ride scene | 1 Helm, 1 Bridge, 12–20 Polaris |
If you install themed entertainment for a living, you can sell, install, and support Northstar as a certified integrator. We provide the kit, the training, the documentation — and a margin that pays for the time investment.
Tell us about your company, your install track record, and the markets you serve. We review applications quarterly.
We've worked hard to make our docs and training the first stop for anything that isn't actively show-down. Try here first — you'll usually get answered in minutes instead of waiting for a callback.
26 pages of technical reference — every product, every API endpoint, every nodes.json field. Searchable.
Four self-paced courses with proficiency tests. Operator, Installer, Show Designer, Venue Tech. 120 test questions across all four.
Compose, HelmOS Runtime, NorthLink firmware (A/V/G/X), Bridge firmware, NSSM, sample configs, diagnostic tools.